Recent Google Reviews
I had the opportunity to work with Steven Fujita recently on my refi and I have to say the service and experience was great. I had been looking for a good opportunity to refinance and take advantage of lower interest rates.
In the past, I've shied away from other refis because the mortgage broker would hand me a stack of documents and basically said "fill this out, then come back to me later". In those instances it felt like they were far more interested in an easy paycheck than taking care of a customer -- what if I had questions? What if I was unsure if a 30 year vs a 15 year was better suited for me?
Luckily, on recommendation I contacted Steven and am happy to say that my interactions with him were the complete opposite!
Steven was informative and always kept in contact for any relevant happenings. He was able to explain the market and kept expectations in line with how to proceed. I'm also a person that prefers to be as hands off as possible (heck, aren't we all too busy at work during the day to be tied into non-business phone calls, etc?) and Steven was respectful of that -- he answered emails when I wrote to him in email, he responded to texts when I texted and he called me only when necessary. I appreciate his style and ability to accommodate a customer's preferred method of communication.
When we met up in person to go over the mortgage details, he demonstrated a strong depth of knowledge and was very open and frank about all the questions I had.
I can't recommend the experience enough - the whole process from start to finish lasted less than 40 days and delivered on all fronts.
Keith prepared multiple offers patiently and thoroughly. He explained everything that we asked and got us a great deal. We competed against 5 other buyers and he was the only lender to call and reassure the listing agent, which sealed the deal for us!
As Real Estate Agents, it is necessary to work with a lender that is on top of it, responsive, and offers exceptional customer service. Mortgage Reel is all of this and more! We recently had the opportunity to work with this team throughout our clients tricky new home purchase. They handled every bump in the road gracefully and made a quick close happen, even when some of us were not sure they could pull it off. We look forward to partnering with them in the future and would recommend them to any client.